Notice to Customers regarding COVID-19 Response

Dear Valued Customers:

Superior Auto/SAC Finance's highest priority is the safety of our staff and customers and we're committed to maintain a healthy workplace for all. We continue to monitor the COVID-19 outbreak and make operational adjustments as new information becomes available.

We are currently operating under the guidelines provided by both State and National Authorities including the CDC and the World Health Organization and the governors' offices. As new information becomes available, our COVID Task Force is ready and able to react real-time.

Recently we implemented a number of steps to ensure everyone's safety:

• Any employee who has been in contact with or is showing any sign of illness is required to self-quarantine and follow the CDC guidelines.
• Reduced our hours of operation to allow time for parents to help children with school work as well as run essential errands. (1-6 PM M-F) (9-12 Sat)
  1. Appointments available, book online
• New cleaning protocols have been implemented in all locations
• Observe social distancing
• Enabled electronic signatures for loan processing
• Waived all fees for phone and internet payments
• Temporarily suspended all repossession orders

As mentioned before, we continue to monitor this situation and make adjustments as needed. We appreciate everyone's understanding and we will get through this together. If you have any questions or concerns, please contact your local Account Representative.

Stay Safe
Chad Melchi
Chief Executive Officer

Frequently Asked Questions

1. Who should I contact if I've been impacted by COVID-19?
   1. Contact your local Account Representative. SAC Finance and Superior Auto are committed to our customers and we will help you through this difficult time. Communication is of the utmost importance. Find a Dealership
2. Will SAC Finance repossess my vehicle during COVID-19?
   1. Communication with your local Account Representative is critical. We have temporarily suspended all repossession orders. We are committed to working with customers who are experiencing a hardship due to COVID-19.
3. Will SAC Finance accept a partial payment until I get back on my feet?
   1. Yes, SAC Finance will accept a partial payment during the COVID-19 crisis.
   2. We have suspended all service fees associated with online payments and phone payments. Find a Dealership
4. Will SAC Finance waive my payment during COVID-19?
   1. SAC Finance does not intend to waive any payment obligations under your retail installment contract. All payments are required on your contractual due date. Please contact your local Account Representative for more information.
5. Can I buy a car from Superior Auto during COVID-19?
   1. Yes, we are open for business in IN, MI, OH, KY 1-6 M-F and 9-12 SAT
   2. MI dealerships may be impacted by COVID-19 please call the dealership for more information. Find a Dealership
   3. KY dealerships may be impacted by COVID-19 please call the dealership for more information. Find a Dealership
   4. Appointments available for your convenience. Book Now

Existing SAC Finance Customers -
If you disagree with SAC Finance
information in your credit report,
you may write to the following address or call:

SAC Finance, Inc.
PO Box 15929
Fort Wayne, IN 46855
(877) 902-8737